At Soundbar AV, we take pride in delivering high-quality audio/visual equipment to enhance the audio-visual experiences of offices and businesses. We strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be situations where you may need to request a refund. To provide you with the best service and maintain transparency, we have established the following Refund Policy in accordance with industry standards and best practices.
- Eligibility for Refund:
- We accept refund requests within 30 days from the date of purchase.
- To be eligible for a refund, your item must be in its original condition and packaging, including all accessories, manuals, and any included promotional items.
- Non-Refundable Items:
- Certain products, such as customized or personalized equipment, software, or items that are explicitly marked as non-refundable, are not eligible for refunds.
- Return Process:
- To initiate a refund, please contact our Customer Support team within the 30-day refund window.
- Provide your order number and a brief explanation of the reason for the refund request.
- Once your request is approved, you will receive detailed instructions for returning the product.
- Shipping Costs:
- Shipping and handling costs for the original purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Inspection and Approval:
- After receiving the returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned above.
- We reserve the right to deny a refund if the item does not meet our standards for eligibility.
- Refund Processing:
- Once your return is approved, we will process your refund within 7-10 business days. The refund will be issued using the original payment method you used for the purchase.
- Restocking Fee:
- In some cases, a restocking fee may apply, especially for items that require significant handling and refurbishing.
- Contact Information:
- If you have any questions or concerns about our Refund Policy, please contact our Customer Support team at firstname.lastname@example.org or (236) 473-0227.
Please note that this Refund Policy is subject to change without prior notice. We recommend checking this policy on our website for the most up-to-date information regarding refunds.
At Soundbar AV,, we are committed to providing you with outstanding audio/visual equipment and exceptional customer service. If you have any concerns or issues with your purchase, please do not hesitate to contact us, and we will work diligently to resolve any problems.
Last Updated: October 23, 2023
7665 – 209 Street, Suite 36
Langley, BC V2Y 0V2